Frequently Asked Questions

All American Veterans Assistance (AAVA) is a privately owned company founded in 2023 by Kennedy Matthews and Evan Brannon.

We help veterans better understand the VA disability benefits process, organize information, and prepare for the steps ahead. Our approach emphasizes individual attention, honest communication, and careful preparation.

No. AAVA is an independent private company. We are not affiliated with, endorsed by, or part of the Department of Veterans Affairs.

No. AAVA is not a VA-accredited claims representative, attorney, or Veterans Service Organization (VSO).

VA-accredited representatives can provide assistance with preparing and presenting claims before the VA. Many accredited VSOs provide those services free of charge.

We believe veterans should understand those options before deciding whether to purchase private assistance.

That's a fair question, and one we encourage veterans to ask.

Free assistance through accredited VSOs is an important resource, and for many veterans, it may be the right choice.

Veterans who consider AAVA are often looking for a more individualized experience, with dedicated time to discuss their circumstances, understand information, and prepare for the process.

Our initial conversation is an opportunity to explain what we offer, what we don't offer, and whether our services would be worthwhile for your situation.

We won't tell you that you need to pay us to pursue the benefits you've earned.

We start with a conversation.

We want to understand your military background, your current VA disability rating, your previous experiences with the claims process, and what you're hoping to accomplish.

We'll explain our services, answer questions, and discuss whether working together makes sense.

The initial consultation is complimentary, and there's no obligation to become a client.

No. We speak with veterans who have never received a VA disability rating, as well as veterans who already have a rating and want to better understand their circumstances.

Not every situation is a good fit for our services. We'll be straightforward about that during the initial conversation.

Yes. Although AAVA is based in Las Vegas, Nevada, we work with veterans throughout the United States.

Most communication can be handled by telephone, video appointments, and secure electronic document sharing.

AAVA was built around personal involvement and accountability.

Evan handles much of our direct communication with veterans, while Kennedy focuses heavily on document organization, review, and preparation behind the scenes.

You'll know who you're working with and how to reach us.

No. AAVA is not a VA-accredited representative and does not act as your representative before the Department of Veterans Affairs.

Veterans remain responsible for their VA filings and decisions about their claims. For accredited claims representation, we encourage veterans to consider a VA-accredited VSO, attorney, or claims agent.

Our standard paid-in-full service fee is $2,400.

We also offer flexible payment arrangements because we understand that paying the full amount upfront isn't always practical.

We'll explain the available options during your complimentary consultation so you know exactly what to expect before making a commitment.

No.

Our fee is not calculated as a percentage of your VA back pay or future disability compensation.

We believe veterans should understand the cost of our services before deciding whether to work with us.

No. Nobody outside the VA can guarantee a disability rating, an increase, or a favorable decision.

The VA makes those determinations.

We do, however, offer a limited conditional refund policy for certain qualifying clients. That policy concerns our service fee—not a guaranteed VA outcome.

We stand behind our work and the judgment we use when deciding whether to accept a veteran as a client.

For qualifying clients, we offer a conditional refund of our service fees if the VA ultimately determines that no additional compensable disability rating is warranted through the covered process.

The policy has specific eligibility requirements, including client cooperation and documentation of the VA's decision. We explain those requirements before enrollment, and the written service agreement outlines the conditions that apply.

Our refund policy is a commitment to the work we do—not a guarantee of any particular VA decision.

A C&P examination is an examination requested by the VA to gather information relevant to a disability claim.

Depending on the circumstances, the examiner may review medical records, ask questions about symptoms, or perform a physical examination.

The examiner generally provides findings to the VA, but the VA makes the final decision on the claim.

We can provide general educational information about the examination process and explain why accurate, complete communication about symptoms and their effects matters.

We do not conduct VA examinations, provide medical diagnoses, or control an examiner's findings.

A denial doesn't necessarily mean there are no further options.

Depending on the circumstances, veterans may have options such as a Higher-Level Review, Supplemental Claim, or appeal.

The appropriate option depends on the decision, available evidence, and applicable deadlines.

We can help you better understand the VA's decision, the review options available, and what those options may mean for your next steps.

Processing times vary considerably.

The type of claim, evidence involved, examinations required, and VA workload can all affect the timeline.

We cannot control the VA's processing time or promise a decision by a particular date.